All cancellations must be confirmed in writing.
No refunds will be made for non-arrivals.
Notice of cancellation is required 7 days prior to arrival unless “special” rates such as flex or non-refundable are booked. There is a cancellation charge for bookings cancelled less than 7 days prior to arrival, as follows: -
The above cancellation timeframes/deadlines apply with no shows as well.
We operate a strict no parties and no smoking policy in all of our apartments at all of our locations – this includes our apartments with balconies.
Should any of our guests breach our no parties/smoking policy then Smart City Apartments have the right to charge the guests card of anything up to £2000.