Smart City Apartments Policies

Cancellation and No Show Policy

All cancellations must be confirmed in writing.
No refunds will be made for non-arrivals.
Notice of cancellation is required 7 days prior to arrival unless “special” rates such as flex or non-refundable are booked. There is a cancellation charge for bookings cancelled less than 7 days prior to arrival, as follows: -

  • If you cancel 7 days prior to your arrival you are able to receive a full refund.
  • If you cancel 7 or less days to your arrival you will be charged the following amounts:
    • If your stay is of 1-3 nights: full charge
    • If your stay is of 4+ nights: 50% of the booking value charge
    • If you have an "Advance Purchase" or non-refundable rate, we will not do any refunds.
  • If you are staying for more than 21 nights, please note that special cancellation policies will apply. Please contact us for more information on this.

The above cancellation timeframes/deadlines apply with no shows as well.

 

Terms & Conditions

Download Our Terms & Conditions

 

No Smoking/No Party policy.

We operate a strict no parties and no smoking policy in all of our apartments at all of our locations – this includes our apartments with balconies.

Should any of our guests breach our no parties/smoking policy then Smart City Apartments have the right to charge the guests card of anything up to £2000.