Frequently Asked Questions

Q. What does a serviced apartment mean?
A serviced apartment gives you the kind of services you’d expect from a hotel, with the comfort and privacy of a residential property. They are usually let out on a nightly basis and serviced weekly basis.
Q. What does a serviced apartment offer me?

Serviced apartments have many advantages over hotels, most of all, you’ll find a huge amount of space and additional extras to enjoy. If you stay in a one bedroom apartment, you will get to enjoy spacious living space, a fully fitted kitchen, the bedroom and bathroom compared to a bedroom, with en-suite as found in a hotel. Comparatively, serviced accommodation is very competitively priced against hotels with satellite/Free view TV and broadband internet included.

Q. Will serviced accommodation give the best value for my money?

It certainly will.Our serviced properties are priced at really lowprices especially when compared to hotels. For longer stays beyond a week you can save more money, so you can enjoy it on something else. Many properties are priced on their individual attractions and our sales team will help you to work out the prices that are perfect for eachlocation and budgetary needs.
Q. What will I find with my serviced apartment?

You can expect to feel at home and made welcome at all times. Our apartments and houses are chosen and furnished with comfort and convenience in mind, in a contemporary and well presented apartment. All are centrally located, close to amenities and are well connected by excellent travel links.

Q. Is there a minimum time I need to stay?
There is no minimum stay requirement.
Q. Do I need to look out for any hidden charges?

There are no hidden costs. We take care of all the bills, from heating to internet. Telephone line rental & broadband are included. Call charges are charged for; we pass on our lower rates to our guests.

Q. For longer stays, can you provide any savings?
Yes discounts are offered for long term bookings. Our sales team will be happy to calculate discounts and rates for you depending on the length of your enquiry.

Q. How can I make a reservation for an apartment?
You can make a booking through our online site or on the telephone. If you are not sure about certain elements of your requirements, do not hesitate to question our team and we will be happy to assist.

Q. How can I pay for my booking?
Payment can be made by Credit card (which will incur a 3.5% surcharge including VAT), cheques (requires clearance before check in), TravelersCheques, cash, company invoice or paid directly into our bank. Payment is required prior to check in.

Q. Is there anything else you need from me?
If you would like to extend your stay, please let us know so that we can ensure that we consult you before taking any future bookings on the apartment. If you require additional facilities, such as cots, Z-beds, specific TV channels (we cannot guarantee to provide all channels requested but will endeavor to do so), please let us know at the time of booking so that we can confirm the additional charges and organize this before your arrival.
Q. What happens after I firstmake my booking?

You will receive a "Booking Confirmation" which will inform you with the address of your property and directions to the apartment (Please see our terms and conditions for charges for information about changes in bookings).

Q. Can I arrive/what if I arrive out of office hours?
We take great care and ensure that our personal service for guests is always at the very best level, and for thoseyou are arriving outside office hours we will happily arrange for comprehensive self-check-in details to be sent to you.
Q. What time is check out from the apartments?

Check out time is by 10am on the day of your departure, unless otherwise agreed.

Q. How do I find the apartment?
You can find the apartment easily, by using the links for all of the properties on our website. You will be provided with full and detailed information on how to find the property if you are checking in as well. That’s not all - Your booking confirmation will also give the details with the precise arrangements for your particular booking.
Q. What do I do if I want to cancel?

Fourteen days’ notice must be given in order to avoid a charge. Please put your cancellation in writing to us.

Q. If I have to leave earlier than expected, do you have a refund policy?
Refunds cannot beprovided unless we are able to re-let the property, in which case you will be reimbursed for the number of nights re-booked.
Q. Can I increase my stay?

You are able to make your stay longer if you desire, as long as we have availability and there is no other booking. In order to get the option to extend your stay, you must let us know when you make your booking.

Q. Do you clean the property?
All our properties will be thoroughly cleaned on a weekly basis by our housekeeping staff.
Q. What do I do if I lose my keys?

Don’t worry – we are always there to help in the event that you lose your items. A spacious colour, and keyseys and parking permits, remotes or cards are always there will be a charge to you as the tenant for replacement of locks, keys and parking permits etc.

Q. What do I do if I accidentally break something?
If something in the property gets broken during your stay you should notify Smart City immediately. There will be a small charge to replace the item.